General Terms
Welcome to VSB Fixtures Inc. By purchasing our kitchen and bath fixtures, you agree to the following terms and conditions. Please read carefully before making a purchase.
Returns and Refunds
- We accept returns only for open and uninstalled sinks within 21 days of purchase.
- Installed sinks cannot be returned or replaced.
- Refunds for approved returns will be processed within 10 business days upon receiving the product in its original condition.
- Customers must provide proof of purchase for any return request.
Damaged or Defective Product Policy
- If your product arrives damaged or defective, we offer full product replacement or specific part replacements, depending on the issue.
- Damage claims must be reported within 7 days of delivery with photos as proof.
- VSB Fixtures Inc. will cover any shipping costs associated with replacements; however, return shipping will not be included.
Warranty Policy
- Our products come with a 4-year warranty, covering manufacturing defects and operational failures under normal usage.
- Warranty does not cover damages caused by improper installation, misuse, or normal wear and tear.
- Customers can claim warranty services by contacting our customer support with purchase details and product issue description.
Limitation of Liability
- VSB Fixtures Inc. shall not be held responsible for any incidental or consequential damages arising from the use of our products.
- Our liability is strictly limited to product replacement or refund, where applicable.
Contact Information
For any inquiries regarding returns, replacements, or warranty services, please reach out to: 📧 Email: services@vsbfixtures.com